GENERAL CONDITIONS 1- In case of accident or theft, you must contact the following numbers before 24 hours after the incident. And file the appropriate complaint of theft as the case with the Local Police, MOSSOS d’ESCUADRA, NATIONAL POLICE OR CIVIL WARD 112. Also contact numbers of the renting firm 971576958. The Customer must submit to http://www.rideon.es//www.motorentsoldeplata.com within 48 hours after the incident, the friendly part, filled in by the two parties, if the client has not contracted the insurance all risk and the vehicle does not apper bafore the end of the contract date, he must pay 80 percent of the value of said vehicle price p.v.p at the time his contract ends. 2- The signature of the Driver recognizes having read the Terms and Conditions in detail described in the present contract required for driving the vehicle. 3- The Driver agrees to respect the current local traffic law at all times and also to be responsible for any traffic or parking fines that may be incurred with any misuse of the vehicle or failure to comply with the local traffic law while the vehicle is being rented. 4- Damages caused by the Driver either by misuse or careless driving is not included. Driving under the influence of drugs and/or alcohol releases the Rental Company from any liability. 5- The damages that can be generated by the Lessee shall be subject to examination and subsequent budget by the Lessor. This implies that the deposit will not be returned until it is certified with a provisional budget the value of the repair. 6- In case of a breach in any of the detailed conditions, http://www.rideon.es//www.motorentsoldeplata.com can wipe out the contract at any time, demanding the return of the vehicle in which case the Client will return the vehicle as soon as possible to our office. 7- http://www.motorentsoldeplata.com/ http://www.rideonmotorent.com is authorized to use this personal data for our marketing purposes and to add them to our database for future communications. SCOPE OF THE CONTRACT These General Conditions, are applied to the booking service vehicles (referred to as the Service) provided byhttp://www.rideon.es//www.motorentsoldeplata.com located in Gustavo Más, 21, 07760, Ciutadella de Menorca, Baleares, Spain. These General Conditions are available to users on its Website http://www.rideon.es//www.motorentsoldeplata.com and attached in the rental contract. In using this Service the Client agrees to comply with the General Terms and Conditions as laid out in this document as published by http://www.rideon.es//www.motorentsoldeplata.com at the time of contracting the Service. For this reason it is important that the Client read the General Terms and Conditions before using the Service, which will be available in English where the renting Service is available. As proof of having read the document the Client must sign these General Terms and Conditions along with the contract that accompanies it, once the characteristics of the rental and personal data have been collected. The signature serves as an agreement to comply with both the Terms and Conditions and the rental contract. ARTICLE 1. BOOKING SERVICE To use this Service, the user should follow the instructions on the Webpage or in the contract that is presented at the time of vehicle pick-up. 1.1. Selection of booking details (useful information about the driver or drivers, rates, equipment selected by the Customer, place of delivery and return is required) 1.2. Read and accept these General Conditions. 1.3. Booking information will be sent to the E-mail address provided by the Client once the reservation has been finished, along with a copy of the General Conditions duly justified with the documents that correspond to the reservation. 1.4. The booking through the Website http://www.rideon.es//www.motorentsoldeplata.com is free. 1.5. The number of credit card will be requested for the purpose of booking or payment of rental. We accept Visa and MasterCard or international cards issued by Spanish Banks. 1.6. Payment by credit card will only be made through the page designated by our rental company, not doing yhe charge of the franchise until the moment of the delivery of the vehicle. 1.7. The credit card payment must be made by the driver or drivers. If not, the card holder must be present at the time of the delivery of the vehicle. 1.8. Prices: the rental and purchase prices are detailed on our Webpage; they include the 21% VAT. ARTICLE 2. DELIVERY AND RETURN OF THE MOTORBICKE 2.1. If through no fault of our Company, the Lessee does not pick up the scooter at the time provided in the booking, the Company will not extend the contract or pay the hours or days not consumed. 2.2. The delivery time, previously requested by the Lessee on the web page http://www.rideon.es//www.motorentsoldeplata.com, will be respected by the Company. If the Customer would like to collect the motorbike before the requested time, must pay the corresponding amount. 2.3. The Return time, previously requested by the Lessee, must be respected. WITHOUT EXCEPTIONS. In the case that the motorbike is not returned on time, http://www.rideon.es//www.motorentsoldeplata.com has 30 minutes of courtesy, after that time, the Company reserves the Right to charge the Customer with one extra day of rental and a penalization in concept of damages caused to the Company, cause is not legal to drive with a rental contract expired. The contract will be finalised when the Lessee present in the store, where you must return the vehicle, with the scooter and their corresponding keys and documentation. 2.4. Customers that selected as point of delivery and return: Airport, Bus Station Mahón, Port of Mahon or Port of Ciutadella, will be pickup by a private transfer and taken to our office for delivery of the motorbike. The pickup and subsequent return of Customers at these locations, will be subject to a time frame. 2.5. In the event that the delivery or return takes place in a private home, http://www.rideon.es//www.motorentsoldeplata.com warns that because of the difficulties in traffic sometimes can be before or after the agreed time. http://www.rideon.es//www.motorentsoldeplata.com will keep the Customer informed at all times the status of delivery. 2.6. Lessee acknowledges that he has received the vehicle in good working order, including the two tires and accesories (keys, helmet, lock) and the corresponding documentation of the scooter. It should be return it in the same conditions. ARTICLE 3. EXEMPTION OF RESPONSIBILITY EMPRESARG S.L. is not responsible for any damages that may arise from (this list is not exhaustive): 3.1. Delays or blockages on the Internet caused by deficiencies or overloading as well as any other electronic system error. 3.2. The impossibility of providing the service or allow access for any reason. 3.3. Of any exhaust its control which prevents the effective reserve. By malfunction is ubderstood the incorrect emission of reservations or errors of any kind. 3.4. In the case that the User would like to make a formal complaint about http://www.rideon.es//www.motorentsoldeplata.com, they can write a written complaint at http://www.rideon.es//www.motorentsoldeplata.com, located in Gustavo Más, 21, 07760, Ciutadella de Menorca, Baleares, Spain. ARTICLE 4. APPLICABLE LAW AND JURISDICTION These General Conditions are subject to Spanish Law, which will be applied under any interpretation of details not expressly described, their validity and execution.Any legal action will be subject to the Legislation and the Local Court System in order to resolve any controversy that may arise in the interpretation and / or execution of these General Terms and Conditions. ARTICLE 5. RENTAL GENERAL CONDITIONS http://www.rideon.es//www.motorentsoldeplata.com (called “Lessor”) rents to the person or persons identified in the contract as drivers and/or payers (called “Lessee”) the referred vehicle in the contract, according to the Terms and Conditions contained in the present document, in annexes and in relation to the General Current Fees (one copy of which is available to the Lessee at the Rental Station and attached the contract) and with the price agreed in the rental contract, depending on the selected tariff. ARTICLE 6. REQUIREMENTS FOR RENTING (DRIVERS’ PERSONAL REQUIREMENTS) 6.1. For all the scooters will be essential to have Expeience Driving Motorcycles. (AT LEAST ONE YEAR) Motorcycles up to 50cc: • AM License or B license with one year of service both in force. For non-European International Driving License. • Older than 21 years-old. Motorcycles up to 125cc: • B license with at least 3 years since original issue date, with A1 license or higher. For non-European International Driving License. • Older than 21 years-old Motorcycles up to 200cc and 300cc: • A2 license. For non-European International Driving License. • Over 21 years. Motorcycles 400cc: • B license, over 25 years. For non-European International Driving License. 6.2. No pictures, photocopies or complaints are accepted and/or any other document than the original card. 6.3. If the customer does not gather the above conditions http://www.rideon.es//www.motorentsoldeplata.com will not proceed to deliver the vehicle or return the amount paid. ARTICLE 7. FINANCIAL REQUIREMENTS • The 49cc and 125cc have a security deposit of 200€. • Django/Tricity 125cc and 200cc have a security deposit of 250€ • Satelis 300cc have a security deposit of 300€• Metropolis 400cc and Honda Transalp have a security deposit of 500€. (BARCELONA) • The 49cc and 125cc have a security deposit of 150€. • Django/Tricity, 200cc and 300cc have a security deposit of 250€.• Metropolis 400cc and Honda Transalp 700cc have a security deposit of 300€. This Security Deposit must be previously paid by the Client. In no case the Security Deposit will be valid to prolong the rental contract. The payment of such amounts shall be made by credit card or cash. This amount does not cover all the total of the alleged damage, assuming that damage to the vehicle exceed the amount of the Security Deposit, must be paid by the Customer. When the Lessee returns the scooter with the keys and the Company finalise the contract, the deposite will be refunded. In the case that it has been paid by credit card and the rental period is grater than 28 days the cost of transfer for your refund will be by the Customer. ARTICLE 8. SPECIFIC GUARANTEES 8.1. If the vehicle suffers damage due technical error, http://www.rideon.es//www.motorentsoldeplata.com will replace the vehicle as possible and during the established opening hours. If this replacement is not possible, http://www.rideon.es//www.motorentsoldeplata.com will refunded the amount corresponding to the days not taken on the selected fare. 8.2. The Lessee understands and accepts the details explained in the previous paragraph and relinquishes his right to compensation for any damages. 8.3. The Driver and/or Client is responsible for the vehicle and the damage caused during the rental, unless http://www.rideon.es//www.motorentsoldeplata.com obtains full acceptation or partial responsibility for a Third Party. This responsibility may be partially exempt by paying, per day, an amount previously set. Either way, it should be consider for those Lessees who have contracted this type of guarantee, that a non-exemptible amount will be applied in the case of damage or a loss. 8.4. In the event of an accident the vehicle is not replaced, being completed the contract and not refunding the money for the remaining days of the rent. ARTICLE 9. COMBUSTIBLE 9.1. None of our fares includes fuel. http://www.rideon.es//www.motorentsoldeplata.com will deliver the motorcycle with a full tank. The Customer must return the motorbike with a full tank too. In case of lacking fuel http://www.rideon.es//www.motorentsoldeplata.com will charged, in concept of refuelling service by time and displacement, to be carried out by the Company, in order to fill the tank.“Without Exceptions” the following rates: •SCOOTERS 49CC, 125CC (MODEL KISBEE/TWEET) 15€ • SCOOTERS 125CC (DJANGO/TRICITY), 200CC, 300CC , 400CC and 700CC 25€ 9.2. All of our motorbikes use 95 unleaded gasoline. If there is any error in refuelling and as a result the motorbike suffer any damage, the repair will be entirely paid by the Customer. ARTICLE 10. MAINTENANCE (The Lessee cannot repair the vehicle without prior written autorization by http://www.rideon.es//www.motorentsoldeplata.com) 10.1. Maintenance and lubrication of the vehicle are included in our prices. Damages caused on the road, prior approval of the rental Company, will be refunded at the end of the lease presenting the original receipt. (Not including punctures and / or tire changes from misuse of the vehicle.) “No Exceptions” 10.2. Mechanical wear during the normal use of the vehicle is assumed by the Company. 10.3. In case of damage to the vehicle, as well as accessories and complements, and / or loss or theft, the corresponding charge will be made to the Lessee for the following items and amounts: • Plastics: dents, scratches. Subject to expertise by http://www.rideon.es//www.motorentsoldeplata.com • Windscreens/mirrors: chips, cracks, scratches, o loss or theft. Subject to expertise by http://www.rideon.es//www.motorentsoldeplata.com • Lights: broken housings. Subject to expertise by http://www.rideon.es//www.motorentsoldeplata.com • Tires: ruptures, flats. Subject to expertise by http://www.rideon.es//www.motorentsoldeplata.com • Accessories: loss or theft. Subject to expertise by http://www.rideon.es//www.motorentsoldeplata.com • Cab, upholstery, belts. Subject to expertise by http://www.rideon.es//www.motorentsoldeplata.com In case of loss of keys, they must be paid by the Client. The cost of the motorbike key depends on the model. The cost of the padlock key is 25€, trunk key is 10€ and the displacement for the delivery of keys or motorcycle locksmith is 50€. • If you lose the lock it must be paid by the Client. The cost is 25 € and displacement for handover or open motorcycle is 50€. To all of the aforementioned fees an additional 21€ VAT or similar tax must be applied. ARTICLE 11. VEHICLE COVERAGE BASIC COVERAGE Third parties insurance compulsory civil liability, included in the rental rate, which covers damages to third parties, without excess. Accepting the Client the total responsability of the damage caused to the vehicle during the rental period, either the partial or total destruction and/or theft of the same. The Basic Coverage does not cover: Personal injury, roadside assistance, medical assistance, damage to the vehicle, loss of accessories and/or personal items. Under no circumstances Basic Coverage covers medical assistance care for personal injury. Call 112!! COVERAGE RIDER (ALL-RISK) BARCELONA: The Coverage Rider (All-Risk) covers third parties damage, damage to the vehicle, as well as full or partial destruction, loss or theft of the same, with a franchise of Category A 500€, Category B 750€, Category C 2000€, Category D yN 2600€, Category E 4500€ and Category F and K 1700€. BALEARES: The Coverage Rider (All-Risk) covers third parties damage, damage to the vehicle, as well as full or partial destruction, loss or theft of the same, without a franchise The Coverage Rider (All-Risk) does not cover break or loss of keys, break of key drum unless the problem is due to a defect of the motorbike, punctures or rescues as a result of punctures. Roadside assistance because of lack of fuel or loss or theft of keys, helmets and padlock. In case of accident, collecting the motorbike will be paid by the Customer. In case of refueling with an incorrect fuel, any repairs will be the responsibility of the Client. Lost or broken personal accessories or items are not covers. Accidents caused by the effects of Alcohol and/or Drugs will not be covered. Under no circumstances All-Risk Coverage covers medical assistance care for personal injury. Call 112!! COVERAGE PRO RIDER (ALL-RISK PREMIUM) BARCELONA: Covers all type of accident caused by chance, with a reduction os franchise: Category A and B 150€, Category C 500€, Category D Y N 800€, Category E 2000€ and Category F and K 300€. BALEARES: The Coverage Rider (All-Risk) covers third parties damage, damage to the vehicle, as well as full or partial destruction, loss or theft of the same, without a franchise Will have coverage for damage to Third Parties, punctures (in no event will cover breakage tire), broken keys (cover only one break, never, in no case will cover the loss or forgetfulness of them as for example under the seat). In case of accident (the vehicle will not be replaced), displace the motorbike (Mallorca within a radius of 25km of the shop, for Barcelona radius of 25km from the shop) full or partial destruction of the vehicle, broken accessories like helmets, trunk or padlock. (In the event of breakage of accesories such as helmet, padlock or keys would only covered the first break, never the second break, having to pay the Customer) They would not be covered accidents caused by the effects of alcohol and/or drugs. In case of refueling with an incorrect fuel, any repairs will be the responsibility of the Client. Under no circumstances Premium All-Risk Coverage covers medical care assistance for personal injury. Call 112!! COVERAGE PRO RIDER RAIN (SERVICE AVAILABLE ONLY FOR BALEARIC) The Rain Coverage will cost 11€ (MENORCA) 13€ (MALLORCA) per day and, besides covering the same as the Coverage PRO RIDER ( All Risk PREMIUM ), gives you the possibility, in case of rain the day of the return, to leave the vehicle at your hotel or apartment for later be displaced by the Company. This service does not include the refueling of gasoline or the transfer of Customers. Under no circumstances Rain Coverage covers medical care assistance for personal injury. Call 112!! 11.1. Client under 21 years of age are not entitled to hire extra coverage. 11.2. In the event that the Customer must pay the total vehicle due to theft and to future the Company recovers the same, will assess the damage incurred and refund to the Client the proportional part charges by the theft. 11.3. The Customer accepts that has been duly warned that neither the insurance company, nor the extra coverages, nor http://www.rideon.es//www.motorentsoldeplata.com have medical assistance care of any kind, either in hospitals, clinics and/or any other type of public or private property, or to the Holder or to the passenger in the event it was. Nor will be covered by low labor of any kind, as a result of falls, accidents, etc, is due to the fault of the driver assigned in the contract or the fault of a third parties or by fortuitous causes. In no case http://www.rideon.es//www.motorentsoldeplata.com will provide the Customer with details of the insurance company. ARTICLE 12. LUGGAGE TRANSFER SERVICE (SERVICE AVAILABLE ONLY FOR MENROCA) 12.1. The delivery and pick up of luggage on hotels, has an additional cost specified on the Website http://www.rideon.es//www.motorentsoldeplata.com. This rate includes delivery and pick-up that cost may not be split up if the Customer decides to enjoy only one way. 12.2. Being the Service contracted through the Web page and/or in any of our offices, can be canceled before being enjoyed, not apply the charge. In the event that the Service is canceled having already enjoyed a strech or delivery, the Company will not refund money, this Service cannot be split. 12.3. The delivery and pick up of luggage will depend on demand and availability of the Company. The Customer must be alert to the telephone, in case there is any problem. Not to be like that, it will return with the luggage to the office and you can come to pick them up on the opening hours or, if you request, luggage will be included in the following path with an extra chatge. 12.4.The luggage will be delivered and/or picked up on the hotel reception desk, in the case of particular apartments or if the hotel does not have a reception desk, it will be the Customer who must always be available, depending on the delivery schedule that fits the delivery man. “WITHOUT EXCEPTION” 12.5.The Company never will be responsible for partial or full loss of objects and/or broken bags. It is strictly forbidden to carry electronic devices like computers, tablets, telephones, money or anything of value inside the bags. If the Customer breach this norm, the Company shall not be liable for such objects. “WITHOUT EXCEPTION” 12.6. It is your obligation to inform http://www.rideon.es//www.motorentsoldeplata.com the address of your lodging, as well as is your responsibility to inform your lodging that http://www.rideon.es//www.motorentsoldeplata.com is going to leave your luggage at the reception desk. ARTICLE 13. ROAD ASSISTANCE (NOT APPLICABLE IN MENORCA) The road assistance service is included in the fare if the problem is due to a defect of the motorbike and the collection of the same is 25km round of the office of Barcelona and 25km from the office of Palma de Mallorca. In case the distance is greater http://www.rideon.es//www.motorentsoldeplata.com will provide the Customer the telephone of the towing service that should recruit being this charge their responsability. ARTICLE 14. USE OF VEHICLE 14.1. The Lessee agrees to use and drive the vehicle in accordance with the basic driving rules, traffic and according to the specifications for the use of the type of vehicle, information provided by http://www.rideon.es//www.motorentsoldeplata.com in the Safe Driving Tips printed at the back of the rental contract. 14.2. The Lessee has strictly forbidden to leave Spanish territory with the scooter rented to http://www.rideon.es//www.motorentsoldeplata.com. 14.3. The Lessee has prohibited circulating outside the urban area of Barcelona with 49cc scooters, as well as it is prohibited the movement by main road and/or motorways. For the rest of cylinders, 125cc, 200cc, 300cc , 400cc Y 700cc is forbidden to leave the Spanish territory except authorization in writting by http://www.rideon.es//www.motorentsoldeplata.com. 14.5. The Lessee agrees Not to use the vehicle and/or let it to be used in the following cases: Driving the vehicle in unauthorized ways or whose condition might pose a risk of damage to the vehicle or accessory (GPS, helmets, carrying case or any object provided by http://www.rideon.es//www.motorentsoldeplata.com ), push or tow any type of vehicle or any other object; either with or without wheels; participate in races; either official or not; experiment with the resistance of the materials, accessories, or automobile products (unless expressly authorized in writing by the Lessor), driving under the influence of narcotics, alcohol and/or any other type of drugs, transport of flammable goods and/or dangerous materials, toxic products, harmful or radioactive materials, or any other material that infringes upon the current legal traffic limits, such as very heavy items, quantity and / or volume which exceed the limits authorized by the Circulation Permit or the Technical Inspection Information for the vehicle; transport of more passengers than indicated on the Circulation Permit and/or the Technical Inspection Information. 14.6. Are only allowed to drive the vehicle the person or persons listed and accepted by the Lessor in the contract, providing they are older than 21 years of age and are in possession of valid driving license in force, with at least three years since the date of first issue. The only permits that will be accepted as valid to drive in Spain are: •Those issued conforming to the current Spanish legislation •Those Issued by Member States of the European Union in accordance with Community rules; •Those issued by other countries or international character to be recognized as valid in order to allow driving in Spain. Taking this into consideration, the validity of such licenses will be subject to current Legislation and require that the license holder has the age required under Spanish law for the equivalent Spanish license. The Lessor reserves the express right to deny the rental of the vehicle if the Driver/Client cannot accredit to hold a valid driver’s license at the moment of the delivery of the vehicle to the Lessor according to the contract. 14.7. The Lessee agrees to keep the vehicle locked in a safe place and properly parked when is not in use and to not leave the pertinent documents inside the vehicle in order to avoid more important problems in the case of theft. 14.8. The Lessee is forbidden to lend, rent, mortgage, pawn, sell or any other way to leave as a guarantee the vehicle, the rental contract, keys, documentation, equipment, tools or accessories of the vehicle and/or any part or pieces thereof, or treating the vehicle in a way that cause harm to the Lessor. As well as, is forbidden to change any technical characteristic of the vehicle or make any kind of modification to its external and/or interior appearance (except authorized in writing by the Company http://www.rideon.es//www.motorentsoldeplata.com) 14.9. When the instrument panel or any warning lights that detects an internal problem in the function of the vehicle light up or an external problem is perceived which would indicate a technical problem, the Lessee must stop the vehicle as soon as possible and contact the rental company or with the Highway Assistance Company contracted by the rental company and no other. Only bills remitted from that Highway Assistance Company will be accepted in cases of emergency or when the rental company has previously authorized the work. 14.10. Is not allowed to transport the vehicle on board any ship, truck or mode of transportation (unless expressly authorized in writing by the Lessor). 14.11. It is not permitted to use the vehicle inside of ports, airports, airfields and/or places similar which are no accessible to public traffic, unless expressly authorized in writing by the Lessor. In the case that the Lessor gives written permission to the Lessee authorizing such use, the Lessor must inform the Lessee about the conditions of the mandatory social responsibility insurance that might apply in such cases, and vary in different conditions. The failure to comply with this clause will be exclusively the responsibility of the Client. 14.12. The prejudices of any kind that may occur to the Lessor for breach of the conditions set out in this article and/or use other than agreed by the Lessee, authorize the Lessor to remove the vehicle to the Lessee and bill and charge them the amounts resulting from compliance with the laid down in Article 14.7 of the General Conditions. 14.13. No amount of money is refundable in the case of return before the final date specified on the rental contract. 14.14. In the event of a fine, the Client will be responsible and pay the same as soon as possible. As well, it shall pay to http://www.rideon.es//www.motorentsoldeplata.com 45€ in concept of Administrative Management. In the case that, for ex., the police withdrawn the vehicle, the extra charge for gather the scooter from the municipal deposit will be 50€ ARTICLE 15. EXTENSION OR CANCELLATION OF THE CONTRACT 15.1. In the case that the Client wants to extend the contract, they should communicate it with http://www.rideon.es//www.motorentsoldeplata.com. Any extension will depend on the availability of vehicles and the willingness of the rental Company, previous payment, and the renewal of the contract. For such an extension and/or renewal the Lessee shall appear in person at one of our offices. No extensions and/or renewals can be made of another method other than the contractor personally in our office are made. 15.2. If the Client wish to cancel the contract shall notify http://www.rideon.es//www.motorentsoldeplata.com. If such cancellation is with 48hs in advance http://www.rideon.es//www.motorentsoldeplata.com. will refund previously paid by the Customer. The refund will be made directly to your credit card.http://www.rideon.es//www.motorentsoldeplata.com will not pay banking fees that may exist in the process. No refunds for cancellations made less than 48hs before the time of delivery. ARTICLE 16. LONG TERM RENTAL 16.1. The fees are subjet to monthly changes. In such case, the Customer will be notified of changes with 15 days of anticipation, to applay these to the next month. The way of communication will be through the email address. 16.2. The payment of monthly fees will always be in advance, in the same shop where you rented the vehicle. In the event that the Client is delayed in the payment of the monthly fee http://www.rideon.es//www.motorentsoldeplata.com eill penalise the Client with a fine. 16.3. The Customer must be present at the store where the scooter was rented for the revision at 1500km. For the change of oil at 3000km. 16.4. The Lessee undertakes to provide http://www.rideon.es//www.motorentsoldeplata.com any fault occurs in the well, and will not make any redress, as the only entity authorized to perform repairs, updates, etc. is http://www.rideon.es//www.motorentsoldeplata.com. 16.5. If the Client excees the limit of kilometers per month established by http://www.rideon.es//www.motorentsoldeplata.com, must pay at the rate of 0,80€ km exceeded as a complement. 16.6. For reasons autside the Company, Customer must return the scooter prior to the expiration date of the contract, must keep in mind that it is not refundable any amount already payed, that the rent cannot split.